Frequently Asked Questions

1. How can I contact SR Coaches?

You can contact us via email or phone. For detailed contact information, please visit our Contact page.

2. Does SR Coaches provide baby seats?

Yes, we offer baby seats to ensure the safety and comfort of our youngest passengers. Please let us know at the time of booking as to your requirements.

3 Does SR Coaches offer private charters?

Absolutely! If you need a private charter for our Airport Shuttle service, choose one of the private charter options from the Booking Type drop-down menu in our online booking tool. For non-airport shuttle services, please contact us to discuss your requirements.

4. Does SR Coaches have wheel chair facilities?

Unfortunately, at this stage, we do not have any wheelchair-accessible vehicles. We apologize for any inconvenience.

5. Is SR Coaches Pet-Friendly?

Yes, we welcome your furry friends on board! However, for their safety, pets must be secured within a cage during the journey.

6. Is SR Coaches an accredited company?

Absolutely! We take pride in being an accredited and reliable transportation provider. We have received many 5-star reviews from our guests for the services we provide.

7. Does SR coaches have first aid kits on board their buses?

Yes, our buses are equipped with first aid kits to ensure the well-being of our passengers.

8. What happens if my flight is delayed arriving at Cairns Airport?

No worries! We’ll wait for you until your flight arrives. In case of any changes, we’ll send a text message to your nominated mobile phone.

9. Where do I find the driver at Cairns Airport?

Our friendly SR Coaches driver will be waiting near baggage carousel #3 inside the domestic Arrival Terminal. Look for the Welcome sign with your name—the perfect start to your journey!

10. What if I miss my flight at the departing airport when intending to fly to Cairns? Do I have to reschedule?

Yes, please contact us as soon as possible to notify us of your new schedule. We’ll assist you promptly.

Have a question to which you couldn't find an answer to this or on our other pages? Get in touch with us today!