Frequently Asked Questions

Local shuttle

What times does the local shuttle operate?: The local Port Douglas shuttle runs from 6am to midnight daily, with extended service until 1am on Saturdays.
How do I book the local shuttle?: Call us on 0469 723 071 when you’re ready to be picked up. You can buy a ticket online or directly from the driver.
Where can the shuttle take me?: Anywhere in Port Douglas. We offer door-to-door service to and from your accommodation, restaurants, shops, the beach, Wildlife Habitat, local attractions and more.
How long will I have to wait?: With more buses on the road than any other provider, our pick-up times are typically within 10 minutes of your call.
What types of tickets are available?: You can choose a one-way or return ticket, or purchase a one-day or multi-day pass for unlimited travel during your stay.
Can I pre-book a shuttle for a specific time?: Shuttles operate on-demand, so just call when you're ready. No need to book ahead during operating hours.
Can I pay with card or cash?: Yes, we accept both card and cash when buying tickets from the driver. You can also purchase online.

Does SR Coaches offer private charters?: Absolutely! If you need a private charter for our Airport Shuttle service, choose one of the private charter options from the Booking Type drop-down menu in our online booking tool. For non-airport shuttle services, please contact us to discuss your requirements.
What happens if my flight is delayed arriving at Cairns Airport?: No worries! We’ll wait for you until your flight arrives. In case of any changes, we’ll send a text message to your nominated mobile phone.
Where do I find the driver at Cairns Airport?: Our friendly SR Coaches driver will be waiting near baggage carousel #3 inside the domestic Arrival Terminal. Look for the Welcome sign with your name—the perfect start to your journey!
What if I miss my flight at the departing airport when intending to fly to Cairns? Do I have to reschedule?: Yes, please contact us as soon as possible to notify us of your new schedule. We’ll assist you promptly.

How can I contact SR Coaches?: You can contact us via email or phone. For detailed contact information, please visit our Contact page.
Does SR Coaches provide baby seats?: Yes, we offer baby seats to ensure the safety and comfort of our youngest passengers. Please let us know at the time of booking as to your requirements.
Does SR Coaches have wheel chair facilities?: Unfortunately, at this stage, we do not have any wheelchair-accessible vehicles. We apologize for any inconvenience.
Is SR Coaches Pet-Friendly?: Yes, we welcome your furry friends on board! However, for their safety, pets must be secured within a cage during the journey.
Is SR Coaches an accredited company?: Absolutely! We take pride in being an accredited and reliable transportation provider. We have received many 5-star reviews from our guests for the services we provide.
Does SR coaches have first aid kits on board their buses?: Yes, our buses are equipped with first aid kits to ensure the well-being of our passengers.

Have a question to which you couldn't find an answer to this or on our other pages? Get in touch with us today!